Case Study
Seamless E-Commerce Management for a UK Agency
Client Overview
A leading digital agency from UK approached Desklo Global with the need to manage 15 e-commerce websites for their clients. Their portfolio included 8 WooCommerce stores and 7 Shopify stores, each requiring consistent product updates, efficient customer experience (CX) support, and on-time problem-solving to ensure smooth operations.
Challenge
Before partnering with Desklo Global, the agency was hiring multiple freelancers to manage their stores.
Key Problems they faced
- Inconsistency in delivery and store management.
- Poor delivery timelines that affected client satisfaction.
- Lack of trust and accountability, with no single point of ownership.
- Limited commitment from freelancers, leading to frequent disruptions.
- Managing regular product updates for a high volume of SKUs.
- They were facing lack of communications.
Our Solution
Step 1 - Onboarding Timeline – 3 Days
Day 1: Deep dive into project scope, plugins, and store requirements.
Day 2: Skill-gap mapping and strategy alignment with client goals.
Day 3: Client introduction, NDA signed for full confidentiality, and processes set up.
Step 2 - Team Assigning
Desklo Global created a dedicated team of 3 specialized employees:
1 WooCommerce Manager – to oversee and optimize all WooCommerce stores.
1 Shopify Manager – to handle Shopify store updates, apps, and integrations.
1 Project Manager – to streamline communication, prioritize tasks, and ensure timely delivery.
The Results
- Smooth Transition in Just 3 Days – The onboarding process was completed without disrupting client operations.
- Consistent Delivery – Dedicated managers ensured timely product updates and error-free execution across all 15 stores.
- Improved Client Satisfaction – Reliable turnaround times and proactive issue resolution enhanced the agency’s credibility with its own clients.
- Single Point of Accountability – With a project manager in place, communication became streamlined and transparent.
- Trust & Confidentiality Secured – NDA-backed operations gave the agency full confidence in Desklo Global’s commitment.
- Scalable Solution – The agency could now focus on business growth while Desklo Global handled day-to-day store management.
Improved Client Satisfaction – Achieved a CSAT score of 96%, reflecting higher end-client happiness.
Faster Response Times – Average reply time reduced to 1.23 minutes, ensuring quicker resolutions
Conclusion
By replacing freelancers with a dedicated Desklo Global team, the UK agency gained reliability, faster delivery, and improved trust with its clients. With structured workflows, specialized managers for both WooCommerce and Shopify, and a streamlined project management approach, the agency no longer struggles with inconsistency or poor communication.
This partnership showcases how Desklo Global enables agencies to scale operations, strengthen client trust, and achieve consistent results — all while saving time and resources.
Hire Developer In India
What a Developer Can Do?
- Custom WordPress Website Development
- Custom Shopify Website
- Front-End Development
- Back End Development
- Payment Gateway Integrations
- Website Maintainence
